Getting Your Head Around Supervising–Episode # 2 | It Starts with You.

What does it take to provide good supervision? That’s the question I left you with after

Episode #1.

The quick answer:  

Stay connected to the needs of your employees.

Supervisors affect the ability of employees to produce good work through words and behaviors that either positively or negatively affect self-esteem, self-confidence, growth, and optimism about their career future. That’s a very big deal, one that makes being a supervisor deeper than it may sound.

The you-role connection

Too many supervisors forget that they’re leaders. Their job is to create an environment where employees want to be followers, willing to stretch themselves to achieve results that will pay off and make a difference.

Earning that employee following starts with understanding what you do that attracts or repels it. There’s no formula for that, alas.

Supervisors need to face and master their hot buttons. There are employees who can spin gold out of straw (Yay) and others who inevitably turn gold into cow patties (Boo) because their work ethic and attitudes fall short of expectations. Some employee behaviors  may frost you, likely to bring out your worst. As supervisors, we’re all tested.

Each situation teaches you something important about yourself. How you handle each one showcases your respect for individuals, the team, the work, the company, and yourself. Strike the right balance and increase the depth and range of your following.

Supervising reveals what you stand for, the principles you won’t compromise. I knew what they were for me when I was willing risk my job or my influence to:

  • go to the mat for employees I thought were being unfairly treated
  • challenge policies that made it impossible for employees to serve the customer well
  • openly voice objections to  company mixed-messages that were demotivating

Being a good supervisor means getting over yourself.  Big shot supervisors end up as easy targets for undermining employee noise. Supervisors with humility earn the respect of their employees when it’s evident that they’re working to help employees succeed, not the other way around.

Getting it right

Every day supervisors need to make decisions and take actions that must balance the needs of the organization and their employees.

Good supervisors understand how to adhere to policies and practices without being shackled by them. They can resolve difficult employee problems without compromising the standards of fairness to others. They can advocate for their work group with upper management  without undermining others.

Good supervisors need to know what’s going on without micro-managing and to intervene for the right reasons at the right time.

On that point you may be asking yourself, “How do I know what to do, when to do it, and how?”

I’d like to say there’s a formula for that too, but there isn’t.

Every supervisor learns how and when to intervene by doing it. When you see, overhear, or sense a problem, need, or infraction, you must act.

Some situations require immediate action and others give you time to think. Getting it right is the challenge; mistakes are inevitable but rarely lethal.

Sometimes supervisors must be judge and jury, teacher and Dutch uncle, coach and referee, cheerleader and conscience. The buck always stops with you, that’s why you’re earning them.

Supervising people well (yes, they are people first) can be the most important contribution you make to their careers, even their lives. There lies the true weight of the role.

The payoff

With the challenges of supervision come great rewards, so remember to savor them: the satisfaction of seeing your employees perform at their best, of contributing to their growth and future success, and of discovering your best self  as you grow as a leader.

Good supervisors have the courage to do what’s right even when there’s a price to pay. They’re honest about their deficiencies and mistakes; care genuinely about their employees, even the one’s they don’t like or who fall short; and insightful about what’s really going on around them, enabling them to take the right action at the right time.

So what do good supervisors do when they make mistakes? That’s a topic for Episode #3.

 

Getting Your Head Around Supervising- Episode #1 | What’s Your Take?

Supervising  doesn’t seem that hard.  It sure didn’t to me at first.

I never set out to become a supervisor, but I always paid attention to the supervisors I had, particularly what I did and didn’t like about the way they treated me.

I figured that, given the chance to supervise, I’d just imitate the good and exclude the bad stuff. How simplistic was that?

Ah, the memories

I can recite with ease every boss who helped me improve my skills, build confidence, and prepare myself for the next, usually bigger, career step.

I also remember the duds vividly. If I were to sketch a cartoon version them, you’d see a clown, a sexist, a scaredy-cat who kept a log of his pocket change (Don’t ask!), a stuffed shirt, and an empty suit. Funny, isn’t it, how those ineffective supervisors live forever as caricatures and the great ones as idols.

You can probably make your own list of loser supervisors pretty easily too. You may still be working for him or her. The most important thing is not to become one.

That’s why I’m writing this series.

Embracing the gig

Supervision is an endless initiation, a testing ground for your ability and courage to own it as your profession.

If you’re lucky, you’re chosen to supervise work you know something about with good performing employees. Hardly anyone is that lucky.

Good supervisors learn, in short order, that their effectiveness hinges on how they connect with their direct reports. That includes demonstrating humility, sensitivity, awareness, firmness, consistency, and courage, delivered predictably and sincerely.

Good supervisors help their employees get better.

The big revelation

Supervisory success  comes down to [drum roll] actually supervising. Not pretending to supervise. Not over- or under-supervising. Not supervising some people and not others. And not giving up on it.

I wouldn’t write this, if I hadn’t seen it all (even done some of it) and the havoc not supervising creates.

Look at your list of awful supervisors, and you’ll see what they generally had in common: The inability to deal effectively with you and others around you.

Since employees do the work, good supervising is about delivering the support employees need to do it well. Employees don’t get the right work done just because there’s a goal, a productivity report, or an assignment made and checked on by the supervisor. They get it done because the supervisor figures out what’s in the way and removes it.

You don’t have to be called a supervisor to be one. Anytime you have a direct report, you’re a supervisor. You might have the title of manager, director, project leader, or even vice president.  In every case, you  have to supervise real people, so they can get the work done without imploding, rebelling, subverting, or hurting their careers, the business, and your professional brand too.

I spent over twenty years at a Fortune 500 electric utility company supervising both small staffs and large, multifunctional groups. I’ve supervised all kinds of employees in diverse functions, doing challenging, stressful, and important work against demanding timetables and performance goals.

Those employees counted on my direct or indirect supervision for their job success and satisfaction. That’s a pretty heavy responsibility, in my book.

How well you supervise underpins your career legacy.

The struggle

I’ve repeatedly asked myself:  “Why are so many supervisors poor or mediocre at best?”

Here’s my best answer:

Supervisors are often uncomfortable, even intimidated, supervising their employees. Why? Because people are unpredictable. They come to work with attitudes and expectations unique to them that need to be addressed.

People are a supervisor’s biggest challenge because, quite simply, they aren’t the same. They aren’t programmable, automated, or mechanized. They can’t be predicted with precision–not their output, their emotional responses, reactions, or intentions.

Every supervisor needs each person to function at his or her best every day and the only way to ensure that is to provide supervision that works for them.

The big question is: “How do good supervisors do that?”

Episode #2 will start to answer that question. Please come back.

Losing Momentum? Get Someone in Your Corner. | Encouragement Power

Nothing beats a good streak. Things fall into place with ease. Good stuff gets done. Our

By: rayand

confidence rises. Our skills deliver. Optimism soars. We’re on a roll.

You know what they say about streaks? They’re made to be broken. Few teams win all their games and few, if any of us, win every round as our careers unfold.

The first time we get knocked down, we dig deep and get back up, ready to try again. Get knocked down again or, even worse, get knocked out, and our knees become jelly. Our down times get longer.

That’s when someone in your corner becomes a difference maker.

No going it alone

Mentors, career coaches, and trainers wouldn’t be important to career development if navigating the ups and downs of successful careers were effectively achieved solo.

There are some who think that using these resources (and your boss if you have a growth-oriented one) is a sign of weakness, insecurity, and neediness. Au contraire!

Taking advantage of the wisdom, perspectives, and knowledge of others is precisely how you build your own capabilities, know-how, savvy, and self-management.

Career growth is a function of momentum–your ability to keep maturing on the job, building your value, and expanding the scope of your responsibilities. The biggest momentum killers are self-doubt, loss of courage, and exhausted motivation.

The remedy in large part is encouragement. You need someone you respect and trust to help you see, understand, and reignite the success characteristics you have demonstrated in the past and need to build on for the future.

Country music star, Brad Paisley, wrote in his book, Diary of a Player:

My hero Little Jimmy Dickens [a diminutive, Grand Ole Opry star of old] has a saying, and this is, “If you see a turtle on a fence post, it had help getting up there.”

A leg up, someone in your corner, the voice of wisdom, and a helping hand are essentials to a lasting career. Momentum is a byproduct of encouragement.

E power

This time the E is for encouragement, not electronic. We often forget how powerful the right words at the right time can be.

We all need encouragement and we also need to give it freely. What goes around comes around. Encouragement  takes so little and means so much.

Encouragement takes many forms. These five demonstrate the potential impact inherent in E-power:

  1. Re-instill self-belief–”This presentation, Joe, is no more difficult than others that you’ve given with great success.”
  2. Motivate effort– “It’s time to dig down and get this project done, Allison. I know you can do it and so do you. The results really matter.”
  3. Add meaning “By accepting this tough assignment, Bob, you’ve told management that you’re willing to put yourself out there for the good of the company. It may feel scary but you will succeed.”
  4. Reduce anxiety“Everyone who wants to do a good job worries about falling short when the stakes are high, Maureen. You have the right skills, strong personal commitment, and a good team around you. Just give it your best shot and draw on the resources around you.”
  5. Defuse aloneness–”I know you feel like you’re bearing the weight of this project alone, Janet, but you’re not. I’m here and so are the others invested in the results. Let’s meet at least once a week over lunch to talk.”

Encouragement is the great eraser. It removes the blots and blurs that cloud our ability to overcome times of uncertainly. It’s a gift that keeps on giving.

Ask and you shall receive.

When you feel uncertain about your choices, performance effectiveness, on-the-job relationships, skills and knowledge, job opportunities, and assignments, reach out.

Your need for encouragement won’t always be obvious, so let the right people know when you’re feeling wobbly .

Others have been in your shoes and they will want to help by sharing their experiences and insights, anything to give you a needed lift..

The more we help each other, the more we increase our collective momentum. And then everyone soars.

Feeling Left Out and Don’t Know Why? Turn Things Around. | Reaching Out

It can’t be avoided but we don’t want it to last.

It’s that feeling of being disconnected, conspicuous, and self-conscious whenever we’re plunked in workplace situations with people who don’t know us. It can happen when we:

  • join a new work group
  • participate in a cross-functional meeting
  • attend an industry conference
  • go to our first company party
  • become part of a new project team

The sooner we feel accepted the better. For some it’s easy but not for others. Feeling excluded  can drag us down and stall our careers.

The “why” of it

We can usually sense that we’re being left out by theses clues:

  • Blatant exclusion — being uninvited to meetings, ignored, ostracized, bypassed
  • Disregard– repeated rejection of input, unacknowledged communication, impolite treatment
  • Avoidance–unwillingness of colleagues to interact, collaborate, or talk with us

The reasons for being left out are many, so it helps to figure out enough so we can try to turn things around.

Generally, exclusion (temporary or permanent) may be the result of some discomfort  our colleagues feel because of our:

  • physical appearance (size, shape, gait, dress, race)
  • sound (accent, tone of voice, pace of speaking)
  • background (ethnicity, religion, socioeconomic group)
  • career specialty (techie, scientist, writer, hands-on worker)
  • reputation (climber, flirt, trouble-maker, boaster, truth-bender)

When  colleagues make us feel left out, their reasons are as much a commentary about them as us. The difference is that we’re the ones who feel the pain.

I like to give people the benefit of the doubt, especially at work, since company culture, work demands, and personalities create unique pressures.

Whether what others think about us is fair or correct isn’t the focus. It’s what we’re going to do to correct misconceptions and build positive perceptions that make us an accepted and valued part of the team.

What to do.

Once we have an inkling about the barriers to our being included, we need to shrink them.

It’s easy to be resentful and have a chip on your shoulder. When you do, it makes matters worse.

The reality is that we’re all capable of being excluders, even when while we’re being excluded.  It happens when:

  • We don’t know how to include someone we don’t know well; our tongues get tied and our feet stuck.
  • No one else in the work group has yet made a move, so the ice is not yet broken for us.
  • We’re uncertain about how connecting will affect us one-on-one and as part of the team.
  • There is a fear that our overture will be rejected, misread, or misused.

Inclusion at work is an investment in a relationship. When it’s positive, everyone wins; if not, then the price can be dear. That’s why coworkers are often careful or unwilling to step forward.

Take the pledge.

Healthy, productive organizations need everyone to feel valued. Anyone who feels left out is likely to perform below par, lack motivation to grow, and experience career disappointment.

Supervisors who fail to create inclusive work groups risk escalation of unwanted behaviors that slowly poison the operation.

Each of us is responsible for contributing to a fully inclusive work environment, even when we’re feeling excluded. That’s the big challenge.

We all need to pledge that we’ll extend a hand to a coworker who may feel left out. It’s about doing simple things:

  • Greet him warmly when your paths cross
  • Invite her to join in a discussion, meeting, or event
  • Talk with him about his work
  • Share news that she might have missed
  • Volunteer to work with him on an assignment
  • Commit to kindness

If you are feeling excluded now or if you have been excluded in the past, please pledge to take these small steps. They are a path to inclusion over time that will also benefit you.

Our career success is a product of what we do and how we do it. Remember those who reached out to you along the way and please pay it forward where you work.

The Mystery of the Aha Moment and What Solving It Means to Your Career

First there was “aha,” a term used to express surprise, pleasure, or triumph. So sayeth mystery 13318545_f743938571_mThe American Heritage Dictionary.

Then there was the “aha moment,” a phrase meaning  “a moment of sudden realization, inspiration, insight, recognition, or comprehension,” first known to be used in 1939 according to Merriam Webster, well before the Oprah Show.

Had any aha moments lately? The kinds that give you big clues about:

  • how you’re doing at your job
  • what next steps you should take
  • what lies ahead for you
  • who cares about your growth

If “no” is your answer, not to worry. Aha moments are neither plentiful or crystal clear.

Start with, “I wonder?”

You’re more likely to experience an aha moment when you ramp up your curiosity.

When your career starts out, everything’s a mystery. You wonder:

  • Am I doing things right?
  • Do my boss and coworkers like me?
  • Is this job what I really wanted?
  • Is this a good place to build a career?

A few timely aha moments would likely come in handy to influence your answers and build your self-confidence, optimism, motivation, and self-belief,

“I wonder” questions can be a gateway to “aha moments.”

Connect the dots.

Career aha moments can be enigmatic, easily missed or dismissed, until we stop and think.  At least that’s how it was for me.

I came to a staff job at a Fortune 500 energy company after ten years teaching high school. With no business experience, it felt like a big adventure. I had zero career expectations, other than wanting to make a difference.

I started out in consumer education working with community educators to develop energy conservation curriculum materials. The company considered me their resident expert and gave me lots of freedom.

As a result, lots got done and that got noticed. However, I never directly connected my work with career advancement.

One day I was invited by the department manager to ride to a company event with him and his VP. I didn’t think much of it at the time, sat in the back seat, and was privy to their conversation. They were very open about lots of subjects that seemed,…well…executive.

On the way back, we stopped at the VP’s mother’s house. She was elderly and needed to have her storm windows lowered. She served us beverages and cookies. Then we headed home.

On the return drive, I had my “aha moment.”

“Really.” you ask? Yes, really.

Until that trip, I wondered why I, a former school teacher, was given so much freedom and access in my job. Now I knew.

The big reveal

They simply trusted me.

They trusted that I would:

  • hold confidential their conversations
  • conduct myself as a peer while respecting their positions
  • support the direction of the business
  • be open and honest, reliable and consistent in my work

Aha!

But one aha does not a lasting realization make. That moment was only a beginning, a foundation. It revealed how important trust was in that organization.

So I started to watch for other signs of their trust in me and found them. Each renewed aha moment affirmed how trust, along with capability, can give your career a marathoner’s legs.

As I moved up, I came to see how trust drives results when:

  • Employees trust their boss will be fair
  • Coworkers trust their peers to be supportive
  • Bosses trust their managers to set achievable goals
  • Executives trust their teams to stand together

Trust matters.

Trust comes from doing what you say you’re going to do and non-attribution, particularly not telling stories out of school.

When you can be trusted to hold confidences, perform ethically, and uphold the right values, you may discover more career aha moments than you can fathom and create some too.

Photo by DerrickT via Photoree

Career Goals in Jeopardy? Vow to Find a Way. | Swimming Motivation

Dream big dreams. Reach for the stars. Go for the gold.swimming 694371689_950a3bca2b_m

Alas, the dreaming and reaching and going are so much easier than the doing.

Achieving, big things or small, is about:

  • Amassing essential knowledge and skills
  • Preparing and planning
  • Cultivating supporters
  • Taking risks, failing, and trying again
  • Mental toughness, grit, and belief
  • Patience and perseverance

Acknowledging this work list is the first test of your commitment to your goals. The action steps are your acid test.

Keep breathing.

Goals are slippery fish. They have a way of swimming into view, tempting us to hook them, and then spitting out the hook when we aren’t paying attention.

When our goals seem elusive or our efforts to achieve them unproductive, it’s easy to:

  • Revise them downward
  • Abandon them for something less arduous
  • Defer them until we believe the time is right
  • Cave in to what others say we should pursue

If this is where you are, it’s time to take a deep breath and reconnect with what’s been driving you all along–your passion, calling, or vision for a career that is you.

It all starts with getting clarity around your career goals. Then you’re ready to rock and roll.

Keep moving.

When you stop moving,  your goals start to sink. To keep moving, you need sources of inspiration that you can tap into quickly.

Diana Nyad might be just that inspiration.

On September 2, 2013, at 64, Diana became the first person to swim from Cuba to Florida without the help of a shark cage–103 miles in 53 hours.

It took Diana five attempts to reach her goal: once in 1978, three times in 2011 and 2012.

The obstacles she faced in earlier tries became the lessons that prepared her to succeed on her 5th effort.

USA Today reported (with video):

Her last try was cut short amid boat trouble, storms, unfavorable currents and jellyfish stings that left her face puffy and swollen.

This time, she wore a full bodysuit, gloves, booties and a mask at night, when jellyfish rise to the surface. The new silicone mask caused bruises inside her mouth, making it difficult for her to talk….

Although dreams of success are the driver, it’s human will that propels us to overcome the sheer weight of the tasks and the setbacks.

Diana is quoted in a CNN Press Room article (also with video) saying:

When you’re feeling good… you’re singing Neil Young songs to yourself…But when you’re suffering, and…I had two nights of full suffering this time with the mask with the salt water. Now you’re not thinking of anything. You’re just coping and surviving, and your team is somehow helping you making it through every 15 minutes, every hour. Let’s not give up.

When Diana completed her marathon swim, her first words (quoted in USA Today) are worth remembering:

I have three messages. One is, we should never, ever give up. Two is, you’re never too old to chase your dream. Three is, it looks like a solitary sport, but it is a team….

Understanding why your goals are important to you is central to your drive and the message you send to those around you.

Diana also told CNN Press Room:

The people who follow me are human beings “who are dealing with their own heartaches, and their own obstacles in life. And they want to know how to get through. And I think I’m a person who represents…You never give up. You find a way if something really is important to your heart, you look and see what’s inside yourself, and you find a way.”

Stay committed.

If your career goals are in jeopardy, you too can find a way. You may discover that you need to look at what has worked and what hasn’t, who is helping and who isn’t, how much time you’re dedicating to the work, and how patient or impatient you’ve been.

Finding the way forward may mean reexamining how far you’ve come and then reinvigorating yourself and your plan. Go ahead. You can if you really want to.

 Photo by camilla via Photoree

The Pain of Being Singled Out at Work. | Ending Ridicule As Entertainment

Being singled out for our flaws can become our worst nightmare.single out 73348258_07c1515a72_m

Self-criticism is bad enough. Consider how often you  tell yourself that you’re:

  • not smart or likeable enough
  • too quiet and socially awkward
  • too young or old to fit in
  • too self-conscious to lead

It gets worse when others single you out for the differences they see:

  • You don’t look, talk, or act like them.
  • You have work habits that are different (solitary, serious, or scattered).
  • You’re too chummy, chatty, or distant with others.
  • Your eating habits, work station appearance, or break time routines are atypical.

What you see as uniqueness can be dubbed a “flaw,” depending on who’s watching and judging.

Everyone’s watching

We live in a world where everyone’s watching us, often recording our actions for any number of reasons. And we’re watching back.

Some people like the attention and others don’t. With all this watching comes judgment.

Over the years, it’s somehow become okay to form and express opinions about people at work and elsewhere based on snapshot observations intended to “portray” them. Social media has provided broad and instantaneous platforms for this.

It’s become easy to express disrespect, demean, and label our coworkers by “sharing”  and re-sharing snippets of conversations (“Here’s snarky Grace at it again.”), forwarding emails (“Bert’s stupidity about how to make quota is so obvious.”), or posting images (“Can you believe that Myra wore this horrid outfit to the meeting?”).

Opportunities for ridicule abound and it’s time to stop it.

Be aware of yourself.

As our deficiencies are being noticed and judged, we’re unwittingly judging others.

At work, we want to secure, protect, and/or advance our position in the organization.  We can see our coworkers as either supportive teammates or threats to our status, even when they may not be.

Fear, insecurity, and desire to feel powerful often lead coworkers to undermine their colleagues. It often starts as teasing before it accelerates into direct or indirect ridicule, bullying, or harassment.

When we observe someone else being ridiculed, we can feel a few things:

  • Relief that it’s not us
  • Humor or justification depending on the situation
  • Horror at the unfairness
  • Compulsion to stop it

What we do in the moment or even afterward, tells us a lot about ourselves.

Ridicule reveals our dark side: Its unfairness is made evident when knowing the other side.

Case in point:

Recently, a  muscular man attending a major league baseball game was captured on camera  trying desperately to open a plastic water bottle.

He  struggled mightily with the bottle, even using his shirt for a better grip, to no avail. He eventually returned the unopened bottle to the vendor.

Sportscasters on ESPN and many other news outlets played and replayed this tape incessantly, laughing at, and yes, ridiculing this fellow’s:

  • Workout regime and gym
  • Actual strength/muscles
  • Attempt to use his shirt for a grip
  • Struggling attempts and then giving up

This was a very nice guy who you can see in this video from his Today Show appearance. He was simply trying to:

  •  enjoy a baseball game
  •  help the water vendor who couldn’t open the bottle

For his trouble, he got a heap of mockery and ridicule plus numerous Google listings, all at his expense. He became entertainment because others, who were not as muscular, had an opportunity to demean his physique. It made the ridiculers feel stronger, I guess.

The sad reality is: At any time and on any day, that man could be you at work or elsewhere.

Ridicule as pastime

It is painful to be ridiculed. The price paid is a cut to your self-esteem. There is no place for it at work or anywhere else.

It’s become so easy to turn each of us into a picture or a video, exposing us to ridicule and violating our desire to work and play unimpeded. Let’s all commit to doing better.

Photo by emdot via Photoree