Would You Do Me a Favor? | Gratitude for WordPress.com Staff

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Taking my own advice is a lot harder than giving it. That’s an embarrassing truth.

Like a lot of people, I don’t like change that makes me feel helpless. I need to feel that when things start going awry, I have the ability to take the reins and keep things on course.

So you can imagine how it felt for non-tech me when I took the plunge last week to switch to a self-hosted WordPress site.

Now I know what a cold sweat feels like.

Support is magic.

 I’ve known for a while that I needed to expand what I could do on my blog, but, because I dreaded the change-over, I made lots of excuses for putting it off.

It took some straight-talk from my friend, Pam, to cut through my resistance. I finally got the ball rolling with the help of my consulting practice website host.

During my corporate management days, I’d been through a number of IT changes, big and small. I was fully aware that there is a potential nightmare lurking in every one.

I’ve also come to know that technology today is complex to the nth degree. No one can know  fully how everything fits together, since the piece parts often take on a life of their own.

Even so, I was still caught off guard when things got stuck so close to the finish line.

WordPress.com staff to the rescue

 It was crucial for me to be sure that my subscribers and three years of statistics were transferred from the free WordPress site to the now self-hosted one.

Luckily, I learned that WordPress.com staff could do this for me. But again I felt helpless, not really knowing how to access the right person. I’d followed forums before, but I really needed to find someone to partner with me to make things right.

And I did!

I’m a bit old school, being more comfortable in live conversation when I’m in a pinch than sending notes. The challenge is knowing how to explain the problem, so that no one ends up down a rabbit hole or going in circles.

I submitted my issue as “transferring subscribers” to WordPress and then was assigned a WordPress.com staff member  to assist me in a private forum.  That was the start of a great experience.

The response and customer care that I receive from this expert staff was exemplary. He knew exactly what he needed to do and directed me with clarity and calm to complete  inputs required on my end.

He helped me understand what was needed to make the changes, answered my questions patiently, took on the stats transfer issue, and conveyed a genuine sense of caring. He made me feel that my needs really mattered to him.

In every way, he was the consummate professional. My gratitude is enormous, and I told him so many times.

A favor request

It looks to me like my blog is working fine. I have noticed that there are some search wrinkles where you might find an old post on a search engine, but when you click on it, you’ll get a “page not found” notice. But that seems to be clearing itself up. I’m also taking some other steps to help mitigate that.

But because I hate that old helpless feeling, I would appreciate it if you could do this for me:

Please click on the “Like” button at the end of this post.

If you are a subscriber, I’ll know you were notified. If you found me by googling an issue, it’ll confirm that too. And if you just liked this post, I’ll get the message.

Please write a comment if you’ve had any problems or to share your thoughts.

That way I can do more troubleshooting.

Thanks so much for continuing to support my blog. I am truly grateful for the opportunity to share my perspectives with you.

Photo from WordPress

6 thoughts on “Would You Do Me a Favor? | Gratitude for WordPress.com Staff

  1. You’ve made a big step – but I know it is a good one. I keep experts available for the trouble I can get into with my blog projects. You did well and there will be a learning curve but congrats on a big step!

    • Thanks, Julie,for the “like” and for your encouraging words. I must say the process made my blood run cold. It was nice to discover an expert along the way who was really there for me, a stranger. Your congrats have made my day. ~Dawn

  2. Congratulations, Dawn, on surviving the challenge and the change! Late last year, with professional help from my son, my blog was integrated into my website on WordPress and I no longer use Typepad. A touch transition, but worth it!

    • Thanks, Sybil. The change tested my nerves. There are still some glitches but the worst is over…I hope. Great to hear from you. We’re overdue to get together!

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